Terms & Conditions

This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. All use of your account by you and utilization by us of the information related to your account together with reservations you book through us are subject to the following terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this website. thecastelloresidency.com may extend the benefit of the arrangements in this agreement to its affiliates which offer an online travel service under the thecastelloresidency.com name in India.


This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to thekrresidency.com or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website.


You agree to defend and indemnify thekrresidency.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

you or on your behalf in excess of the liability described above; or
by third parties as a result of
your breach of this agreement or the documents referenced herein;
your violation of any law or the rights of a third party; or
your use of this website.


As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices


This website may contain hyperlinks to websites operated by parties other than thekrresidency.com. Such hyperlinks are provided for your reference only. thekrresidency.com does not control such websites and is not responsible for their contents or your use of them. thekrresidency.com's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


By booking with thecastelloresidency.com, L.P., you authorize thecastelloresidency.com, L.P. and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking user name or password to thecastelloresidency.com, L.P. (“Account Access Data”). thecastelloresidency.com, L.P. does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

Not all payment methods are available to use for all travel services, travel products, or modifications a customer may request to their transaction. Net Banking Payment, Indian Bank Debit Cards, and Cash Cards may not be used when booking and paying for such travel through our call centers.

Credit Card

i. Credit cards with MasterCard or Visa branding may be used when booking online or by phone through our call centers.

ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.

iii. The recording and billing of account activity on your credit card is handled solely by your card issuer.

International Debit Card:

i. International debit cards may be used when online booking or by phone through our call centers, provided your card issuer permits use of a debit card for online or phone transactions.

ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.

iii. Once payment has been authorized it may appear in your account activity within a few days; however, the length of time required for the deduction of funds and recording of account activity is determined by your bank or card issuer.